Business Analysis

• Translate business goals into clear requirements (user stories, acceptance criteria, process specs)
• Map workflows end-to-end, identify bottlenecks, and design improved processes
• Define KPIs, reporting needs, and success metrics so teams can measure outcomes
• Align stakeholders by writing decisions down and keeping scope controlled

Product Coordination

• Coordinate delivery across design, development, and operations
• Run timelines, sprint priorities, and dependency tracking so work ships predictably
• Communicate status clearly: what’s done, what’s blocked, and what’s next
• Support QA and release readiness to reduce defects and rework

Operations

• Build repeatable systems: SOPs, checklists, accountability rhythms, and basic reporting
• Improve efficiency through process redesign, role clarity, and throughput improvements
• Reduce owner dependency by embedding decisions into workflows and tools

Tools

• Excel / Google Sheets (models, dashboards, operational tracking)
• Power BI (basic reporting and visualization)