Business Analysis
- Translate business goals into clear requirements (user stories, acceptance criteria, process specs)
- Map workflows end-to-end, identify bottlenecks, and design improved processes
- Define KPIs, reporting needs, and success metrics so teams can measure outcomes
- Align stakeholders by writing decisions down and keeping scope controlled
Product Coordination
- Coordinate delivery across design, development, and operations
- Run timelines, sprint priorities, and dependency tracking so work ships predictably
- Communicate status clearly: what’s done, what’s blocked, and what’s next
- Support QA and release readiness to reduce defects and rework
Operations
- Build repeatable systems: SOPs, checklists, accountability rhythms, and basic reporting
- Improve efficiency through process redesign, role clarity, and throughput improvements
- Reduce owner dependency by embedding decisions into workflows and tools
Tools
- Excel / Google Sheets (models, dashboards, operational tracking)
- Power BI (basic reporting and visualization)